The front desk in the hotel is the nerve center of the business. It is the first and last stop for most guests, so it is important to make sure that your front desk is running smoothly. In our published blog posts, we will share some tips on how to run a successful front desk in a hotel.
Mastering the art of questioning is crucial in the hospitality industry as it directly impacts customer service, satisfaction, and overall guest experience. By asking the right questions and employing effective […]
Upselling hotel rooms is a strategic approach used by hotels to offer customers higher-class or upgraded accommodations, amenities, or packages in order to increase revenue and enhance the guest experience. […]
Introduction First impressions matter immensely in the hospitality industry, and hotels understand the importance of ensuring a seamless and pleasant check-in experience for their guests. Streamlining the check-in process not […]
Introduction: Running a successful hotel is no easy task. Among the multitude of departments working in synergy, the Front Desk and Housekeeping departments form the backbone of a well-oiled hospitality […]
The Front Office or Front Desk department in a hotel is the first point of contact for guests, responsible for providing exceptional customer service and handling various guest-related activities. It […]
Occupancy percentage in hotels is a metric used to measure the utilization or performance of a hotel. It represents the number of rooms occupied by guests divided by the total […]
RevPAR, or Revenue per Available Room, is a key performance metric used in the hotel industry to evaluate the hotel’s financial performance. It indicates the average revenue generated per available […]
ARR stands for Average Daily Rate and is a common metric used in the hotel industry to measure the average price at which hotel rooms are sold for a specific […]