The housekeeping department in a hotel is responsible for ensuring cleanliness, orderliness, and overall comfort for guests. It plays a crucial role in maintaining the hotel’s reputation by providing a clean and organized environment. The department’s tasks include cleaning and sanitizing guest rooms, public areas, and back-of-house areas, as well as managing laundry services and inventory control.
Here are some basic terminologies used in the housekeeping department:
1. Housekeeper: A staff member responsible for cleaning and maintaining guest rooms and public areas.
2. Turndown service: An evening service provided by housekeeping, which includes preparing the bed for sleep, closing curtains/blinds, and tidying up the room.
3. Room attendant: A housekeeping staff member assigned to clean and maintain guest rooms.
4. Linen/Laundry room: A designated area where clean linens and towels are stored, and dirty linens are collected for washing.
5. Lost and Found: A department within housekeeping that handles lost or forgotten items by guests.
6. Room status: Indicates the state of a guest room, which can be marked as vacant, occupied, ready, dirty, or out of order.
Now, let’s consider a scenario:
Example: Sarah is a housekeeper in a prestigious hotel. She begins her shift by collecting her assigned list of rooms to clean from the housekeeping supervisor. The list includes rooms that are vacant, ready, or dirty. She gathers her cleaning supplies and enters the first room.
Sarah starts by stripping the bedsheets, pillowcases, and towels, placing them in a designated linen cart to be sent to the laundry room. She proceeds to remove any trash or used amenities from the room. Throughout her cleaning process, Sarah ensures high standards of cleanliness by vacuuming the carpet, dusting surfaces, and wiping down bathroom fixtures.
After completing the cleaning tasks, Sarah proceeds to prepare the room for the next guest’s arrival. She makes the bed with fresh sheets, arranges towels neatly in the bathroom, and replenishes the room’s supplies like toiletries, coffee, and tea.
Once all the assigned rooms are cleaned and ready, Sarah informs the housekeeping supervisor about the completion. If she encounters any maintenance or repair issues in a room, she notifies the engineering department for prompt resolution.
In this scenario, Sarah demonstrates her understanding of the housekeeping department’s responsibilities and carries out her assigned duties efficiently to ensure guest satisfaction and a positive hotel experience.